Frequently Asked Questions

Below are some FAQs that are the common queries of our valuable clients. If you have any inquiry, feel free to contact us at

We are located in Empire Center, B-10, Main Blvd Gulberg, Lahore. Our service is also widely known Google Maps.

Our customer service team can be contacted via email at You may also call us on our number +92 321 9567777.

All of our products are imported from premium idiosyncrasy stocks. If you ever receive a faulty product from our end, we always offer free replacements.

The services are currently available in Lahore and Sialkot. The range will expand by the time.

Our usual delivery time is 5 working days. Orders can also be obtained from our pickup points or stores. 

We provide you with the opportunity to create your Wishlist where you can select the product(s) for future purchase subject to availability of stock and 50% down payment.

At Pahnava, you can shop with any of the following options:

1. Cash on Delivery (T&C apply)
2. Credit/Debit card
3. Net Banking.

We provide you the facility of making cash payments at the time of delivery of the confirmed order. The payment will be required to be made to the delivery man at the time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.

Yes, all the prices of our products are inclusive of GST.

We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

No, we are super secretive about our customers’ details. We do not store your credit card details, your privacy is secure.

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under Privacy Policy.

It’s really simple! Share your order number and name with our customer service team through any channel (email, phone, social media), and they’ll let you know your order status. Contact our customer service team through email at or call us at +92 321 9567777.